Privacy Policy – Rafd AI

Last Updated: November 2025

Welcome to Rafd AI. We value your trust and are committed to protecting your privacy and store data.

1. Information We Collect
   We collect the following information to provide our services:

• Store Information: Store name, store URL, contact details
• Conversation Data: Messages between the bot and customers to improve response quality
• Order Information: To respond to order tracking inquiries
• Usage Data: General statistics about app usage

1. How We Use Information
   We use collected data for the following purposes:

• Operating the smart auto-reply service
• Improving response accuracy and training AI models
• Providing performance reports to store owners
• Communicating with you about the service and updates

1. Data Sharing

• We do not sell or rent your personal data to any third party
• We may share data with trusted service providers (such as Chatwoot) to operate the service
• We may disclose data if required by law

1. Salla Integration

• We access your store data through Salla API with permissions you approve
• We use this data only to provide the requested services
• You can revoke permissions at any time from your store settings

1. Data Security

• We use SSL encryption to protect data in transit
• We store data on secure servers
• We implement standard security measures to protect your data

1. Your Rights
   You have the right to:

• Access your data stored with us
• Request correction of any inaccurate data
• Request complete deletion of your data
• Cancel your subscription at any time

1. Cookies
   We use cookies to improve user experience. You can disable them from your browser settings.
2. Policy Updates
   We may update this privacy policy from time to time. We will notify you of any significant changes via email.
3. Governing Law
   This policy is governed by the laws and regulations of the Kingdom of Saudi Arabia.
4. Contact Us
   For any questions about the privacy policy:
   Email: ahmed@inblaj.com
   Phone: +966542788610