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🤖 GENERAL QUESTIONS
Q: What is Rafd AI?
A: Rafd AI is a smart customer service assistant for your Salla store. It automatically responds to customer inquiries about products, prices, and order tracking 24/7.
Q: Does it support Saudi dialect?
A: Yes! Rafd AI is trained to understand Saudi and Gulf Arabic dialects and responds naturally in a way that suits your customers.
Q: What channels are supported?
A: Rafd AI supports: WhatsApp, Instagram, Twitter, and live chat on your website. All channels are managed from one dashboard via Chatwoot.
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⚙️ SETUP & OPERATION
Q: How long does activation take?
A: Basic activation takes minutes after installing the app. Full setup with custom responses takes 24-48 hours.
Q: Do I need technical experience?
A: No! The app is user-friendly and requires no technical experience. Our team helps you with initial setup.
Q: Can I customize bot responses?
A: Yes, you can customize responses and add information specific to your store such as return policies, payment methods, and shipping options.
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📦 ORDER TRACKING
Q: How does order tracking work?
A: When a customer asks about their order using order number or phone number, the bot searches the Salla system and instantly responds with order status and shipping details.
Q: Does it support all shipping companies?
A: Yes, it supports all shipping companies integrated with Salla and displays the tracking number and tracking link to the customer.
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💬 MESSAGES & CONVERSATIONS
Q: Does it support voice messages?
A: Voice message support is available as an add-on feature. The bot converts voice messages to text and responds automatically.
Q: What happens if the bot doesn’t understand the question?
A: If the bot cannot answer, it automatically transfers the conversation to your team with instant notification via Chatwoot.
Q: Can I intervene in conversations?
A: Yes! You can monitor all conversations and intervene at any time through the Chatwoot dashboard.
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💰 PRICING & SUBSCRIPTION
Q: How is daily customer count calculated?
A: We count unique customers who contact the bot daily. One customer is counted once even if they send multiple messages.
Q: What happens if I exceed the limit?
A: We will contact you to upgrade your plan. We won’t suddenly stop the service.
Q: Can I change my plan?
A: Yes, you can upgrade or downgrade your plan at any time from the app settings.
Q: Is there a free trial?
A: Yes, we offer a 7-day free trial to experience all features.
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🔒 SECURITY & PRIVACY
Q: Is my data secure?
A: Yes, we use SSL encryption and store data on secure servers. We do not share your data with any third party.
Q: Can I delete my data?
A: Yes, you can request deletion of all your data at any time by contacting technical support.
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🛠️ TECHNICAL SUPPORT
Q: How do I contact support?
A: You can reach us via:
- Email: ahmed@inblaj.com
- WhatsApp: +966542788610
- Support form in the dashboard
Q: What are support hours?
A: Support is available Sunday to Thursday, 9 AM – 6 PM Saudi time. Urgent requests are handled within 24 hours.
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Didn’t find an answer to your question?
Contact us directly and we’ll respond as soon as possible!
Email: ahmed@inblaj.com
WhatsApp: +966542788610